The Service Industry
One of my pet peeves about London is the way that people treat waiters. Especially when you compare it to the over-empathetic courtesy that people show in the States. I’m sure it’s partially tied in to tipping culture – in the US, your average plate-spinner is making about $2/hour + tips, so they’re nicer, and hell, that makes people nicer to them. Whereas, in the UK, you’ve got a slightly more solid minimum wage, and very little tipping culture (granted, that doesn’t cover off the fact that half the wait staff here are working cash-in-hand, but hey…)
I also think there’s a lot to be said about the old-fashioned Protestant Work Ethic in the states – everyone, and I mean everyone – works food service at some point in their formative years. Except perhaps Paris Hilton, and odds are, she’s done that on a TV show at least once (probably nude).
Anyway, this recent article should be a bit of a warning to those that treat their service poorly – according to vastly powerful CEO’s, it’s reflective of your own character. And when are they ever wrong?