The Great Bank Rip-Off
Now that Big Brother seems just a distant memory and the Oscars are over, London needs a new talking point. This week the newspapers have united in exposing the scam that is excessive overdraft and bank charges. As someone who has lived off her overdraft for more years than I care to think about (like the rest of the UK population), I know all about bank charges. I’m used to seeing £40 come out of my account every few months for spending £100 over what has been agreed. I also remember a phone call I had from my bank (First Direct) offering to refund my bank and credit card charges, remove my annual fee for keeping an overdraft and decrease the interest on my account. ‘Is it my birthday?’ I asked, after I heard this happy news.
‘No,’ the bank man replied. ‘You’ve been a loyal customer and we just wanted to give you something back for sticking with us for so long.
‘Wow,’ I said. ‘That’s the best news I’ve had all day.’ And it really was.