The Service Industry

One of my pet peeves about London is the way that people treat waiters. Especially when you compare it to the over-empathetic courtesy that people show in the States. I’m sure it’s partially tied in to tipping culture – in the US, your average plate-spinner is making about $2/hour + tips, so they’re nicer, and hell, that makes people nicer to them. Whereas, in the UK, you’ve got a slightly more solid minimum wage, and very little tipping culture (granted, that doesn’t cover off the fact that half the wait staff here are working cash-in-hand, but hey…)

I also think there’s a lot to be said about the old-fashioned Protestant Work Ethic in the states – everyone, and I mean everyone – works food service at some point in their formative years. Except perhaps Paris Hilton, and odds are, she’s done that on a TV show at least once (probably nude).

Anyway, this recent article should be a bit of a warning to those that treat their service poorly – according to vastly powerful CEO’s, it’s reflective of your own character. And when are they ever wrong?

1 Comment so far

  1. Daneeta Loretta Saft (unregistered) on April 18th, 2006 @ 11:25 pm

    Age 16: Drive-thru Window Attendant, Popeye’s Fried Chicken

    Age 18-19: Waitress, Spats

    Age 19-21: Cocktail Waitress, The Grill Room (good, good money!)

    Waitressing got me through college. I tip here if the service is outstanding. In Japan, there is no tipping, and the service is 1st class excellent even in economy. In the US, you might get shot if you don’t tip no matter how much the service sucks.

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